Privacy Policy

Your privacy is our priority. Learn how we protect and manage your information.

Introduction

At Dandar Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Dandar Health's services, you consent to the data practices described in this policy.

Information We Collect

  • Personal Information

    Name, email address, phone number, and other contact details.

  • Health Information

    Medical history, diagnoses, treatments, medications, and other health-related data.

  • Account Information

    Login credentials, user preferences, and profile information.

  • Usage Data

    Information about how you interact with our platform, including access times, pages viewed, and features used.

  • Device Information

    IP address, browser type, device type, and operating system.

Location Usage Policy

Dandar Health – User App

  • May collect location information to provide accurate healthcare services.
  • Used to show nearby doctors, labs, pharmacies, and clinics and to estimate service availability and delivery time.
  • May be accessed while the app is in use to improve user experience.
  • We do not use location data for advertising or marketing purposes.
  • Not sold or shared with third parties, except where required to fulfill services.
  • Users can control or disable location access anytime through device settings.

Dandar Health – Rider App

  • Collects real-time location data to enable delivery and service operations.
  • Used for order assignment, live tracking, route optimization, and delivery verification.
  • Accessed in foreground and background during an active delivery task only.
  • Tracking is disabled when the rider is offline or not on a delivery.
  • We do not use location data for advertising and do not sell it to third parties.
  • Riders can manage location permissions from their device settings.

How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our healthcare services
  • Processing and facilitating appointments
  • Improving user experience and platform functionality
  • Communicating with you about your care and our services
  • Complying with legal obligations and healthcare regulations
  • Analyzing usage patterns to enhance our platform

Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • End-to-end encryption
  • Secure access controls
  • Regular security assessments
  • Healthcare compliance standards

Data Retention

We retain personal, health, account, location, and usage data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Account Information

    Retained while your account remains active. If you request account deletion, your account data will be deleted or anonymized within 30 days, unless a longer retention period is required by law.

  • Health Records

    Retained in accordance with applicable healthcare, medical, and regulatory requirements. Such records may be stored for the period required by law even after account deletion.

  • Location Data

    User and rider location data is retained only as long as necessary to provide requested services, delivery tracking, operational support, and legal compliance.

  • Usage and Analytics Data

    Retained for up to 24 months to improve platform performance, security, and user experience, after which it is deleted or anonymized.

  • Support Communications

    Retained for up to 36 months for customer support, dispute resolution, and legal compliance purposes.

When data is no longer required, we securely delete, anonymize, or aggregate it in accordance with industry standards and applicable laws.

Sharing Your Information

We may share your information with:

Healthcare Providers

Doctors, clinics, and other medical professionals involved in your care.

Service Providers

Third-party vendors who help us operate our platform and provide services.

Legal Entities

When required by law, court order, or government regulation.

We do not sell or rent your personal information to third parties for marketing purposes.

Your Privacy Rights

Access to your personal data
Correction of inaccurate information
Deletion of your data
Restriction of processing
Data portability
Objection to processing

To exercise these rights, please contact us using the information provided at the end of this policy.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes
  • Displaying a prominent notice on our platform

Contact Us

Have questions about our privacy policy?

We're here to help. Reach out to us at:

dandarhealth@outlook.com

Last updated: 09/06/2026